If you have decided your order doesn’t fit, we can exchange this for a new size/style free of charge, based on stock availability. If it isn’t for you, there’s 14 days from the receipt of your order for a refund or exchange. If you have made a special pre order this is non refundable production purchase.
To make the process as easy as possible, we ask you to send the unused item/s in the original packaging, back to us at your cost. All items must be returned unworn, unwashed, undamaged, and unused and display any returns tags to receive a full refund. We cannot be responsible for anything lost or damaged in transit. We recommend booking this service within 7 days of receiving your order to ensure it arrives safely back in our hands before the 14-day returns window expires.
Exchanges will also be set at the price you paid not the price in the currency concerned at the date of exchange. Taxes, duties, and return shipping fees are not refunded.
We work with the best factories in Europe to create the best quality products at the right price. Everything is handmade and therefore mistakes can happen. If you have a problem with your item please send a mail to hello[at]often.world and we will find a solution.
Contact us for the correct delivery address.