Customer satisfaction is always our top priority, and we handle every query on an individual basis to the best of our ability.

We are a small independent sustainable brand with a small yet dedicated team. We work with the best factories in Europe to create the best quality products at the right price. Everything is handmade and we are human so mistakes can happen. If you have a problem with your item please send a mail to hello[at]oftt.world and we will try to find a solution. We make sure to not over produce thats why we don't hold so much stock, for this reason we cannot accept refunds after 14 days.

Exchange 

If you want to exchange your item for a different size or colour please contact us hello[at]oftt.world and we are happy to assist and help you find the right fit.

Returns

In case you want to return your Item(s), please send it back within 14 days after the receiving date of your order. If you choose to return your item(s) after 14 days, we will send you a digital voucher of the purchase value.

Returns can only be accepted if the Item(s) are unworn, unwashed, undamaged, unused, complete with original packaging and tags and in the same condition that you have received them in.

To make the process as easy as possible, we ask you to send the unused item(s) in the original packaging, back to us at your cost. 

If your return is accepted, we will refund you as soon as possible to your original payment method. This may take up to 14 working days. Please be aware that if all item(s) are returned we will deduct the shipping costs of (10 EUR within Germany / standard shipping costs for other countries) from your original purchase value. If you chose to keep one or more items from the order, no shipping costs will be deducted. 

We cannot be responsible for anything lost or damaged in transit. We cannot refund any taxes, duties, charges or the return and shipping fees associated with your order. Refunds will also be set at the price you paid and not the price in the currency concerned at the date of refund. 

To return items, contact us at hello[at]oftt.world with your order number and we will instruct you accordingly. If you decide to refuse to pay the tax and return the parcel, please note that we will deduct this from your refund any import duties related to your return.

Returning/exchanging your purchase

Send an email to inform us of your return.
Place the item(s) in the original packaging.
Place the original or a copy of the receipt that came with your order. 
Close the bag and tape securely.
Post your parcel using any of your preferred methods. 

MAKE SURE TO ONLY DELIVER TO OUR ADDRESS: ENSURE THIS IS SENT AS 'SIGNED FOR BY RECIPIENT`. We will not be able to pick up post from neighbours. This will make your return not valid.

We value every worker, including our hard working postman/woman. Therefore we don’t generally offer free returns. If you live in Berlin, we are happy to see you in person to drop off the items and we look forward to getting know personally.